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Frequently Asked Questions
Q: What are your local delivery windows and turnaround times?
A: We provide rapid-turnaround, white-glove local delivery for fine wines, allocated spirits, craft beers, mixers, and single-farm caviar. Standard local orders placed during operating hours are scheduled precisely to fit your timeline, ensuring seamless service for private homes and yachts.
Q: What is the free-delivery threshold?
A: Local delivery is complimentary for all orders of $49.99 and above. For orders falling below this threshold, a nominal local delivery fee applies. We ensure every delivery receives the same high-touch, white-glove handling regardless of order size.
Q: Which ZIP codes and areas do you cover for delivery?
A: We provide dedicated white-glove delivery throughout Palm Beach and surrounding local coastal communities, including dockside delivery directly to slips and marinas. To confirm specific delivery routing for your estate or vessel, please contact our boutique directly.
Q: How does your yacht and private estate provisioning work?
A: We specialize in comprehensive, turn-key concierge provisioning for superyachts, private jets, and estates. Captains and owners can email a preference sheet or complete manifest. We supply rare fine wines, allocated spirits, artisan beers, premium waters, mixers, and fresh single-farm caviar with guaranteed reliability and fair pricing.
Q: Do you host private wine and caviar tasting events?
A: Yes, we host exclusive private tastings and curated events featuring rare wine flights and single-farm Altima Caviar pairings. These experiences can be hosted at our Palm Beach boutique or customized as private in-home and onboard sommelier tastings for you and your guests.
Q: Can I place an order online or by phone for in-store pickup?
A: Yes, clients are welcome to browse our vault and reserve selections ahead of time by phone or email for rapid in-store pickup. Our team will have your bottles or custom orders boxed and ready for you when you arrive at our Royal Poinciana Way location.
Q: What custom gift services do you offer?
A: We specialize in bespoke gifting, packaging fine wines and spirits in handcrafted wooden presentation boxes. Whether you need a striking single-bottle presentation, a 6-pack or 12-pack showcase, or a mixed collection finished with custom ribbon and cards, we handle corporate and personal gifting from start to finish.